Customer Service Representative Job at Bacon Plumbing Heating Air Electric, Heath, Kaufman County, TX

  • Bacon Plumbing Heating Air Electric
  • Heath, Kaufman County, TX

Job Description

Customer Service Representative

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities
  • Answer inbound calls in a high-volume call center environment promptly and professionally
  • Address inquiries, complaints, and service-related issues in a timely manner
  • Provide accurate information about products, services, policies, or promotions
  • Document customer interactions and update records in ServiceTitan as necessary
  • Collaborate with team members to improve processes and enhance the customer experience
  • Monitor emails, text messages, and virtual leads
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
  • Perform any additional responsibilities and duties as assigned to support team and business needs
Requirements
  • 1 year of customer service experience in a call center or telemarketing role preferred
  • Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
  • Proficiency with computers, CRM software, and basic office applications
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to handle challenging customer interactions
  • Ability to work in a fast-paced environment and manage multiple tasks
Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

  • Medical
  • Dental
  • Vision
  • 401k with match
  • Life Insurance
  • PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.

Job Tags

Work at office, Shift work

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