Job Description

Customer Service Representative

We are seeking a Customer Service Representative to act as a primary point of contact for customers. This role involves answering incoming calls, providing accurate information, and placing outbound customer service or satisfaction calls. The ideal candidate will be responsible for upholding service standards and ensuring telephone coverage during operational hours.

Key Responsibilities

• Answer incoming phone calls and provide accurate and appropriate information to callers.
• Place outbound customer service or customer satisfaction calls as required.
• Complete call guides, gathering and verifying required information.
• Attend telephone skills and program information training sessions.
• Adhere to established levels of service and customer service documentation standards.
• Adhere to call center scheduling to ensure telephone coverage during hours of operation.
• Perform clerical or administrative duties as assigned.

Required Qualifications

Education: High school diploma or G.E.D.

Experience: Zero or more years of customer service or other telephone experience.

Skills:

• Basic communication skills.
• Ability to follow oral and written directions.
• Ability to meet professional standards.

Preferred Qualifications

• Call center experience is preferred.

Work Environment

This position operates in an office environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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